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It is no secret that the landscape of marketing within the hospitality industry has been evolving in recent years as more and more hotel rooms continue to be booked through Internet sites.  While it can be a daunting task for brands that have historically focused their efforts in traditional media to realign their marketing to emphasize Online initiatives, there are basic principles that will help make the transition simpler and ensure that your hotel maximizes its Internet advertising budget.

Get Found:  It is difficult for consumers to book an Online reservation with you if they cannot find your Website.  Because search behavior varies from consumer to consumer, the best way to ensure that your site is found is to have a strong presence in both the natural or “organic” results (search results that appear in the center or left-hand side of the page) and paid or “sponsored” listings (search results that appear in the highlighted regions at the top and bottom of the page and in the “sponsored results” located on the right of the page in most search engines). 

To obtain high organic rankings, it is vital that your Website is search engine optimized for important keywords.  That means that you need to know what words your target audience is searching for and make sure that the content of your Website (copy, html tags, etc.) highlights them.  Free Online keyword tools such as Wordtracker (http://freekeywords.wordtracker.com/) allow you to estimate the daily search volume for common terms and related phrases.

High paid listings can be obtained through pay-per-click advertising campaigns where you bid on relevant keywords and are charged a fee each time a searcher clicks on your ad and visits your site.  Again, it is important to understand what consumers are searching for and to ensure that the content of your Website reinforces your ads (I.e. don’t advertise on the words “business travel” if your hotel and Website do not offer a business travel program).

Keep it Simple:  While it’s tempting to create a flashy Website with dramatic images and videos or custom animation, remember that the ultimate goal of driving traffic to your site is to get visitors to book a reservation.  Therefore, it is important to regularly review the design and architecture of your Website to ensure that the Online booking process is simple and concise.  Make it possible to check rates and availability on every page.  Clearly highlight a 1-800# throughout the site.  And minimize the number of clicks required to actually “book” Online.  Studies show that a percentage of visitors are lost with every additional click needed to complete a desired action, so keep it simple.

Make a Compelling Offer:  With your competition being only a click away, it is important to make a compelling offer that encourages visitors to book with you rather than searching for a better deal.  Feature current specials or promotions predominantly on your Website’s homepage and in the main navigation.  Whether you run a seasonal special or offer something that simply has perceived value in the eyes of your customer, consumers want to feel like they are getting a deal (whether it be saving $100 or getting free movie tickets).

Segment Your Audience:  Because different things appeal to different travelers, it is important to segment your audience and target them with timely offers that speak to their specific needs.  Highlight programs for business travelers, family packages, etc. in different areas of your site and send regular communications to consumers featuring your latest specials.  Providing an easy link for visitors to subscribe to a newsletter or to opt in to receive e-mail offers lets them tell you what they are interested in and build a large database of potential customers.  When sending e-mails, drive traffic to unique landing pages that reinforce specific offers rather than simply sending all customers to your home page.  Sending the right message at the right time helps you build a relationship with your customers and makes them feel like you understand their unique needs.

Online marketing and advertising can be confusing when undertaken without a solid understanding of your audience and best Website practices.  Even if you have good IT and marketing departments, it is often wise to enlist the services of an Internet marketing company that specializes in creating and managing effective Online campaigns. With a comprehensive Internet marketing plan and the help of experienced professionals, you will likely increase Online conversions, enhance user experience, and more fully maximize your Internet marketing budget.

When I was working in retail many years ago, I had the displeasure of having to close a high-end electronics outlet.  Customers came from far and wide, but many of them had no empathy for the years of hard work and memories.  Prices were already slashed by as much as 30 - 50% which didn’t stop the average Joe asking to get a better deal.  However, I will never forget the day my co-worker responded to a guy that asked what his best price was in which he replied “Excuse me.  Am I wearing a Jacket with question marks all over it?”

If you don’t get the above reference, he was referring to “Matthew Lesko” who airs on Infomercials about how to get free money from the government.  I nearly hit the floor laughing because if you have never seen this guy, he is one of the most obnoxious characters you’ll see on TV. Just check out the clip below:

In any respect, I get a kick out of infomercials like these because although you may think that no one would ever buy something from them, consumers love the idea of how something could make their life easier. Additionally, they wouldn’t be around if they didn’t work.

Anyone that has stayed up late at night or has gotten up early on the Weekend can speak from experience. TV infomercials draw us in and we have all fallen victim of one in some shape or another. But have you ever stopped to think what makes these so compelling? Is there something that can be learned from infomercials that can be applied to the online marketing realm?

Sure we can.  When you look at Infomercials such as these, they share a great deal of basic fundamental components of a successful online marketing campaign:

1. Their short- the Internet is all about speed and if you want your message to be heard, you have to keep it short and simple.
2. They sell benefits- in the example above, he talks about what you can do with the money and not how it works.  When constructing online web pages, keep in mind that your audience will want to know how it will make their life better and care less about how you have chosen to label features.
3. Their engaging- in simple terms, this means that they are able to generate a significant amount of interest in a relatively short period of time.  In the example above, the execution was humor (…i think).  The web is no different.  Advertising creatives need to be compelling and draw a web users attention to click on them.  From there, the website needs to provide an “experience” that was in keeping with the advertisement.

No matter how you slice it, Infomercials do work and have been around much longer than the web.  And I’m sure you probably don’t have to think too hard to recall some that you have likely have seen.  If you stop and think about it, you may realize an opportunity that you haven’t thought of…even if he’s waring question marks on his jacket!

Labor Day is behind us, which can only mean that Christmas and New Years is just around the corner.  Whether you are ready or not, these holidays along with others are big search engine traffic generators.  For search engine marketers, this means that planning is essential to be as successful and effective as possible.

What I find truly find perplexing is that although everyone regards “Christmas” as the grand poobah of all holidays, Halloween tends to go under the radar by some.  From experience as a parent, I can tell you that kids are just as ecstatic over Halloween as they are for Christmas.  Plus, if you think it’s all about the candy…it isn’t.  Kids love the whole idea of Halloween starting from throwing up the decorations, watching their favorite movies, to choosing what they want to be for the big night.  Retail outlets are littered with entire Halloween sections that are nearly impossible to navigate through.  To reinforce a suspicion, I ran some common holiday keyword terms in Google Trends for fun to see where Halloween ranked among holidays.  To my assumed inclination, Halloween was second in line only to Christmas.  In addition, Halloween traffic has slightly increased while Christmas traffic as flattened and declined.

For search engine marketing, this means that SEO and PPC campaigns could be developed or revised from the year previously.  In addition, keyword research can be done to determine what this years hot products may be such as depicted below.  Just check out the top 10 KEI keywords from Wordtracker:

Well, it looks like Gene Simmons and Slipknot are big winners…at least for this year.  (Side note- I didn’t even know what Slipknot was until I Googled it) Ok, I know what you are thinking.  What about the tricks or treats?  Using Google Insights for search, amazingly candy wasn’t in the top ten.  Not saying that this tool is perfect, but you could argue that candy was hidden in the treats.

Regardless, the main point from the above analysis says that if Halloween isn’t in your search engine marketing arsenal, perhaps I have made an argument that it should be.  Now if could only figure out what I want to be this year…

If you have been on the Internet scene for a while, you’ll probably have heard rumors of Google secretly working on a new web browser.  Well, its finally here in flesh and beta.  As from what I have gathered during my relaxing labor day weekend, Google announced when it would be releasing the browser yesterday afternoon.  That being said, it went live today and is ready for download.

The blogoshere has already lit up like a Christmas tree with news articles and blog posts a many.  Most of them appear to be positive, but some  concerns have been raised such as privacy, glitchyness, and webpage compatibility issues.  However, a quick download and a little browsing may change your mind when you realize the speed and the simplicity Google Chrome has to offer.

But whats most interesting about this release, is not the browser per se.  It’s speculated that this is the beginning of a cloud operating system that will allow you to reach more applications other than just surfing the web.  I guess it would kind of be like your iPhone for the web.

In any regards, the new browser is certainly a fresh perspective on a simple tool we sometimes take for granted.  It will be interesting to see how Google fares with their new creation in the upcoming months.

If you are using an analytic program, you have likely encountered the power of tracking your paid advertising efforts by utilizing tracking tags on your URLs.  But can tracking tags actually do more harm than good?  Are you using the right tracking methodology to measure your campaigns effectiveness?

I was recently asked these questions from a colleague of mine who was wondering what the best way to track a text link from another website with IndexTools Analytics.   In short, I advised that the easiest way was to set up the campaign in the analytics to track visitors from the referring parent domain URL versus using a tracking tag because it would avoid duplicate content and also pass link juice to the website.  However, when tracking PPC visitors, its best to track from the landing page URL with a unique tag.  Clear as mud right?  Allow me to elaborate…

If you set up your analytics to track a referring or entry page URL such as www.url.com/?source=websitelink that’s published on another website, the good news is that it will track the visitor in the right bucket.  However, the bad news is that you run the risk that a search engine will crawl that URL and treat it as a unique page which unfortunately looks like an exact replica of www.url.com/ thus potentially diluting your PageRank.  To correct this, a better methodology would be to set your analytics to look for the referring parent URL (like www.url.com) if the link appears on more than one page of the same website or set it to track the exact referring URL such as www.url.com/page-that-your-link-appears-on if its on a single page.  By doing so, you will avoid the duplicate content issue and also receive link credit.

When tracking PPC campaigns, this is usually not possible because most PPC vendors like Google, Yahoo, MSN, etc. place your ads on more than just one site and also would be confused with your organic search visitors.  To remedy this, setting your analytics to look for a unique landing page entry URL such as www.url.com/?source=adwords will allow your analytics to count all the visitors that was delivered by that advertising network regardless from where they arrived from.

If you are currently using tracking tags on your advertising campaigns, don’t panic. You only need to begin worrying about websites that provide a direct link to your website and many don’t for internal tracking purposes.   In addition, your analytics solution likely has all of your campaigns located in a central place where you can begin your search for websites that you are currently tracking.  With a little investigation, you should be able to locate campaigns and revise them with ease.

For more information on how to deal with tracking tags and other tips, please visit Google, duplicate content caused by URL parameters, and you